Author: nelliemarteen

As per another research, more than half of respondents use multiple communication channels to contact their insurers. However, just 11 percent of decision-makers in the insurance industry prioritize omnichannel experiences. A new survey by Salesforce found that almost three-quarters of respondents expect insurers to use more sophisticated technologies. All these stats and numbers suggest that insurance companies should consider using advanced and reliable communication tools such as insurance contact center software to deliver a superior customer experience. This blog post discusses … Continue reading “Insurance Contact Center Software: Delivering a Superior Customer Experience”